This document explains how we use your personal data.

Lux Vanderbilt Agency ("we," "us," or "our") is the data controller in respect of all personal data collected through this website.

We are committed to protecting the privacy of our clients and website visitors. This policy explains how we collect, process, and retain your personal data.
 

1. How we use your personal data

1.1 This section provides you with information about:

• (a) the personal data we collect and process;

• (b) how we obtain data not collected directly from you;

• (c) the purposes for processing your data; and

• (d) the legal grounds for processing.

We will not pass your information to any third party without your explicit consent unless required by law.

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1.2 Contact Data / Enquiry Data We may process the contact details you provide ("contact data"), such as your name, address, telephone number, and email address, submitted through our website. We use this data to:

• Manage our communication with you;

• Respond to inquiries;

• Ensure website functionality and usability.

Legal basis: Legitimate interests (responding to inquiries and ensuring website functionality).

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1.3 Transaction Data We may process payment-related information ("transaction data"), such as your contact details, bank account details, and transaction history. This data is processed for:

• Payment processing; and

• Record-keeping.

Legal basis: Contract performance and legitimate interests (proper business administration).

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1.4 Website Data We may process website usage data ("website data"), including IP address, geographical location, browser type, and website navigation paths. This data helps us:

• Analyze website usage;

• Improve functionality.

Legal basis: Legitimate interests (monitoring and improving website performance).

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1.5 Notification Data If you subscribe to our newsletters, we may process your email address ("notification data") to send you updates and relevant information.

Legal basis: Consent.
 

1.6 Correspondence Data We may process communications ("correspondence data") you send us via forms, emails, or other methods. This includes metadata generated through the website's contact forms. We use this data to:

• Communicate with you;

• Keep records of interactions.

Legal basis: Legitimate interests (communication and record-keeping).
 

1.7 Other Processing Activities We may process personal data when necessary for legal compliance, vital interests, or the interests of another individual.
 

2. Providing your personal data to others

2.1 Service Providers We may share your data with third-party service providers supporting our website and operations, such as hosting services or email platforms. These providers process data under appropriate safeguards.
 

2.2 Social Media Our website contains links to our social media profiles. Interacting with these platforms is subject to their privacy policies.
 

2.3 Legal Compliance We may disclose data to comply with legal obligations or protect vital interests.
 

3. International Data Transfers

We may transfer personal data outside the European Economic Area (EEA). Such transfers will be safeguarded by appropriate mechanisms, such as adequacy decisions or data processing agreements.
 

4. Retaining and Deleting Personal Data

4.1 Personal data is retained for as long as legally required or necessary for processing purposes.
 

4.2 Retention periods:

• Contact data: Retained for 3 years after the last interaction.

• Transaction data: Retained for 5 years for financial record-keeping.

• Website data: Retained for 2 years after collection.
   

4.3 Data may be retained longer if required for legal compliance or vital interest protection.
 

5. Amendments

We may update this policy periodically by posting a new version on our website. Please check this page occasionally for updates.
 

6. Your Rights

You have the following rights under data protection laws:

• Access your personal data;

• Rectify inaccuracies;

• Request erasure;

• Restrict processing;

• Object to processing;

• Request data portability;

• Withdraw consent (where applicable);

• Lodge complaints with a supervisory authority.
   

To exercise your rights, contact us at hello@luxvanderbilt.com or use the contact form on our website.

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7. Cookie Policy

7.1 Cookies are small data files stored on your device. We use cookies to analyze website usage and improve functionality. Most browsers allow you to disable cookies, but this may impact your experience.
 

7.2 For more details on managing cookies, visit www.allaboutcookies.org.
 

8. Our Details

8.1 This website is owned and operated by Lux Vanderbilt Agency.
 

8.2 Registered address: Lux Vanderbilt Agency
124 City Road
London, EC1V 2NX
 

8.3 Contact us:

• Email: hello@luxvanderbilt.com

• Via the contact form on our website.
   

9. Privacy Contact

For questions about this policy, contact us at hello@luxvanderbilt.com or use our contact form. Complaints can be directed to the UK Information Commissioner’s Office (ICO).